Products and Stock
How do I find the product I am looking for? There are several ways to look for products
on our site. You can search by brand, by keyword or from the main headings at the
top of each page or product ID code.
How reliable is product availability? Product availability is updated daily. In
case of an availability problem, where the number of orders exceeds the current
stock level, you will be informed by email, and where available expected availability
and delivery time for your order.
Do you stock any other products? All the products available are shown on the website.
Where can I find technical information on products? Every single product has a technical
information sheet attached to the product information. The main technical details
about the product are on this sheet.
What are Bonus packs? A "Bonus Pack" is a package with a main item and one or more
accessories offered at lower and more competitive prices than if they were purchased
separately from the site.
What happens if the price of the product changes between my placing an order and
receiving the goods? Once your order and payment have been validated, we cannot
modify the price of the product you have ordered, whether there is a decrease or
increase in the price of the product.
What if I find a cheaper product elsewhere: do you price match? We do not price
match, but we do try to offer the most attractive prices online. If you happen to
find a cheaper product elsewhere, please inform us as you may be eligible for a
free mystery gift.
Are the products on your site compatible with UK specifications? All the products
we sell are compatible with European specifications, as they are models that the
manufacturers sell in Europe. Some products may therefore come with 2-pin plugs.
However, please note that we provide an adapter for the UK 3-pin socket free of
charge.
ORDERS
How do I place an order? You can place your order online or by telephone with one
of our sales agents by calling
0844 544 81 54.
What payment methods are available? We offer a number of payment options for your
convenience: Credit card/Debit card, Bank wire transfer, financing through external
approved partners, Cash, Cheque. If need be, please
contact us for details.
Can I place my order by Email / Fax? For security reasons we do not take orders
by email or by fax.
Are my credit card payments secure? We use one of the most reliable secure payment
systems available on the Internet: the SSL protocol. All of your personal details
are protected and encrypted before they are sent for processing.
Is money withdrawn from my account directly after I have placed an order? For security
reasons, your card is charged on the day of your order.
I want to pay by bank transfer. How does this work? please
contact us for further details and a customer service representative will
assist you.
Can I add items to my order after it is completed? Due to credit card security policies,
once you have placed an order we cannot add items to it. You would need to order
separately or cancel your current order and place a entirely new one.
How can I track my order? Tracking information will be supplied to you after your
order has been processed and shipped. Generally this is within 24hrs to 48 hrs or
so after your order has been placed. Please be aware that from time to time there
can be delays.
Is there a security check? For your security, every single order goes through a
security check. Complementary information may be required by e-mail or fax in order
to validate your order.
Consequently, in order to proceed with your order, we would need one of the following
from you: An alternative e-mail address (for security reasons, we cannot validate
orders with anonymous email addresses attached, eg: Yahoo, Hotmail, etc...)
A landline telephone number (company or home line) that can be checked on the directory
(Electoral roll , BT White pages, Yellow pages, etc.) Please note that mobile phone
numbers are not acceptable when security screening takes place. For all orders,
we ask you to send us a fax of a piece of ID (driving licence, utility bill, or
equivalent) to the following fax number:
0844 544 81 54.
What happens if the product I ordered is not in stock? We will inform you by email
with an indication of the availability date if one is available. If this situation
occurs, we will dispatch your order as soon as we receive the product at our facility.
What delivery options are available? Express delivery via UPS/DHL™ Worldwide Express,
the global market leaders of the international air express industry. Generally our
products are shipped from our warehouse within 24hrs to 48hrs after placing the
order. Delivery time after this point is generally between 3-4 working days. Royal
Mail letter delivery for smaller items - generally delivered between 3-4 working
days after placing the order online.
How long does delivery take? Please allow us 24/48 hours to process your order.
Thereafter we ask customers to allow 3-4 working days for delivery. For heavier
products please allow 7 working days from dispatch for delivery.
Can I place an order to be delivered to someone else / to another country? Yes,
but the order has to be placed and paid for via Bank Wire Transfer. Please
contact us for further details.
Can I change the delivery address? Please note - B4U Cameras will only ship to the
registered credit/debit card billing address when paying by this method. We can
ship to a separate delivery address if the order was placed via Cheque or Bank Transfer
providing the funds have cleared to our account.
How can I track my delivery? Tracking information will be supplied to you after
your order has been processed and shipped. You will then be able to check the status
of your order online. This will be sent to your registered email address that was
used when you signed up on the site.
How do I obtain a copy of my invoice? please
contact us by e-mail or phone to request this.
How do I change my password? Contact
us and we will modify your account details providing you answer some security
questions about your initial registration.
If I order from you again, do you keep my personal details or do I have to go through
the order process from the beginning? Your personal details will be saved and if
you place a new order, your personal details will appear when you enter your email
and password. For security reasons, we do not stock your card details, so these
will need to be re-entered with each new order.
What happens if my parcel is lost by the courier? If your parcel is lost during
delivery, we will follow a standard procedure of opening a search file with the
courier. This investigation normally takes up to 14 working days, and if the parcel
cannot be found, your order will be re-shipped to you at no extra charge. Each investigation
is different, so please be aware that delays can occur that are out of our control.
Do you deliver to the Channel Islands? Unfortunately we do not deliver to the Channel
Islands.
SPECIAL OFFERS AND SERVICES
Do you offer any special deals or discounts, such as gift vouchers? You can regularly
find special offers and promotions on our site for special events and holidays such
as Christmas, Easter, or Mother's Day. We also offer special discounts in the form
of promotional codes.
How can I get a promotional code? The codes can be found in our adverts in the press
as well as on our partners' websites.
CANCELLATION AND REFUND
I want to cancel my order in fullYou can cancel your order in full before it is
dispatched.
If your order is being prepared for dispatch when you make your cancellation request,
we cannot stop the parcel from being sent out. Consequently, we ask you to refuse
delivery by the transporter so that it can be returned to us. Please note, if goods
are refused you will be charged our shipping costs for the item.
Once the parcel refused by you has been registered at our After-Sales Service which
can take up to 10 working days you will receive an email and you can then request
a refund.
I want to receive information regarding the refund of my order Following the partial
or full cancellation of your order, you will have received an e-mail advising you
that a refund request is in progress. You can view the refund terms and conditions
below, according to the method of payment you chose (this list is not exhaustive):
Credit card online: If your order was paid for by credit card on our website, the
refund amount will be credited to your account within 5-10 working days
Bank transfer: If your order was paid for by bank transfer, the refund amount will
be credited to your account within 3 to 5 working days.
Cash/Cheque If your order was paid for in cash or cheque, your refund will be made
via cheque which will be credited to your account within 3 to 5 working days.
DELIVERY
What time should I expect my parcel to be delivered? Deliveries are made during
office hours (9 am – 5 pm).
Will I be informed of the exact time of delivery? Couriers deliver during office
hours. For more specific details, you can contact your courier directly. DHL: 08701
100 300 UPS: 08457 877 877 Parcel Force: 08708 501 150.
What happens if I'm not at my delivery address at the time of delivery? The courier
will leave you a delivery card for so that you can contact them and arrange another
delivery time.
Do I have to sign for the parcel personally, or can someone else sign for it? A
person in your household may sign for the parcel.
Can I refuse the delivery? Yes. If you do not sign for the parcel, the courier will
return it to us. You will be charged shipping costs for this item.
What procedure should I follow when my parcel is delivered? You should open the
parcel in front of the driver to check that the parcel is in good condition and
that all the items in the box correspond to your invoice.
What happens if my parcel has been damaged or opened / mishandled? If DHL/UPS delivered
your parcel, you will need to contact the courier not later than 2 days after the
delivery and open an investigation file.
The courier will conduct the necessary investigations concerning the damaged parcel.
They will then provide you with a report which you can send back to us with your
product. Upon receipt of your product.
For opened or damaged deliveries, DO NOT sign for or accept the parcel. Instruct
the driver to return the parcel to us. We are not responsible for any faulty items
if a damaged parcel has been signed for.
In both cases, please contact us
immediately.
What if I receive someone else's order? If you find someone else's order in the
box that was delivered to you, please inform us by calling
0844 544 81 54. We will investigate
further and advise on the appropriate course of action.
Why hasn't my order been dispatched? At B4U Cameras we attempt to deliver on time
every time. Unfortunately at times delays with the courier can be completely out
of our control which we cannot be held responsible for. If you are in any doubt
or concern whatsoever - please do not hesitate in
contacting us for further information.
WARRANTY AND AFTER-SALES SERVICE
Can I return my product if I'm not happy with it? You have a 7 working day money-back
guarantee that starts when you receive the product. This is providing your item
has not been used and is in a brand new condition in its original packaging.
What kind of warranty do you offer? All products are covered by the manufacturer's
12-month warranty unless otherwise stated.
How does the warranty work? During the first year of warranty, if you experience
any problems with the product you contact the manufacturer's after-sales service.
How can I get a Return Coupon? Please
contact us directly for returns authorisation instructions. No goods can
be accepted without this.
who pays for return shipping fees ? If your product malfunctions and our technical
analysis reveal that the malfunction is covered by the warranty, we will reimburse
you for shipping fees. Please keep a record of your shipping fees and send us a
copy by postal mail, remembering to include your order number, to our registered
address:
How do I send a product back to you? Please send the product back by insured and
recorded delivery.
I have a question about a product that I've returned to you Products which have
been returned to B4U Cameras take approximately 7 days to reach us. They then undergo
a preliminary technical inspection, which can sometimes take a few days. They are
registered on the system only after the preliminary technical inspection. You will
then receive notification by e-mail that the product has been entered into the system
for the next step.
If there are any questions that you have that still need answering please do not
hesitate in contacting us.
B4U Cameras Team