Delivery Policy

The products bought on the site will be delivered to mainland UK. In the event that you want your goods delivered to another country, B4U Cameras will require a bank wire transfer payment. We will quote you the price after receiving a formal request from you via email. If you accept the quotation, an invoice and bank payment instructions will be given to you. After confirmation of cleared funds your goods will be shipped to your chosen address. The price quoted at the time of payment will be the price B4U and you agree to proceed with at that given time. Please note that we do not deliver to the Isle of Man or the Channel Islands (Alderney, Guernsey, Jersey and Sark).

B4U Cameras methods of delivery:

Express delivery

This method of delivery allows you to receive your package within 24/48 hours after the order has been shipped from our warehouse with UPS/DHL. When you place your order before 1 pm, it will be handled on the same day if the product was indicated as being in stock on the site.

Please note that, since UPS/DHL Standard do not deliver on weekends, if your order is placed on a Friday it will be delivered to you on the following Tuesday, provided that your product is in stock at our warehouse.

Smaller items will have ROYALMAIL as a standard option for delivery. Please note that orders with multiple items can be dispatched partly by parcelforce and partly by Royalmail.

Forms of ID required for payments by Credit or Debit Card:

In the event that B4U Cameras request additional verification after a transaction from a customer has been made, a valid form of ID (passport, driver's licence, etc..) of the credit card holder, as well as the credit card used for payment and recent utility bill will be required. B4U Cameras must make every effort to ensure that the screening of transactions received are 100% legitimate.

NB: All orders shall be placed on-line either via our web site B4UCameras.com or through our customer helpline at 0844 544 81 54.

B4U Cameras does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim (ex.7 days with Parcel Force / UPS Standard, 7 days with UPS). During this period, no reimbursement or re-delivery will take place.

Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by Email via the contact us section on the site. Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals. In the event of non-conformity of the product purchased, the User will have the choice between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative. We would like to inform you that a delay of 24 hours is possible for delivery of your order. Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, when you place your order please enter the following:

• a professional or paid-for e-mail address
• a land line telephone number (work or home) where you can be reached at any time of the day

Furthermore, for any order above the amount established by B4U Cameras, a piece of ID as well as proof of address will be requested and should be sent via fax, or e-mail. We apologise for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with bank cards.